Who are Joseph and Sue?

I named my shop after my folks' English names. 

When will my order ship?

From your purchase date, Joseph + Sue will take 2-5 business days (unless otherwise stated in the item description) to process, package and ship your order. (Business days are from Monday-Friday; excluding weekends and holidays). If your order is time sensitive, reach out to hello@shopjoeandsue.com and we'll do our best to accommodate. 

Do you ship internationally?

Sure do! Orders shipped outside the U.S. typically take about 1-2 weeks for delivery from ship date. Please note that these orders are subject to regular custom duties and fees levied by the destination country.

 What forms of payment do you accept? 

We gladly accept Visa, MC, AMEX, Discover or regular account payments all through PayPal. 

What is your return policy?

Unworn, unwashed and undamaged items can be exchanged within 14 days of receipt. Please include your original packing slip, and any packaging and tags that came with your original order. Custom, made to order, select vintage wash and sale items are final sale. Please note that the buyer is responsible for shipping charges both ways.

Orders returned outside the 14 day return window will be refunded in the form of shop credit. Your shop credit never expires and is eligible for use at shopjoeandsue.com.

If we sent the wrong item or goofed big time, it can be exchanged for a new product which will be shipped to you with no additional shipping cost. 

If you have any questions about fit, material, color, etc., please reach out and we will be happy to help you with your purchase! 

How do I start a return/exchange?

To request a return, send an email to hello@shopjoeandsue.com with the item you'd like you return/exchange along with your order number and we'll help you from there.

When can I expect my refund?

We'll send an email once the returned item(s) have been received and your refund has been issued-generally 1-3 business days from receipt. 

What if I bought your items IRL or in-store?

Please refer back to the store's return/exchange policy, as it may be different than ours. 

What size am I?

Our items are unisex, except where noted. A fit guide can be found here. As a note, measurements are taken in inches while the garment is laying flat (then doubled to give you circumference). We recommend comparing these measurements to a similar item that you own. If you need more help, please email us and we'd be happy to help. 

What if you're out of my size?

Drop us a line! If the item is not discontinued, we will likely be restocking or can always order you something, at no extra charge. 

Where are these drawings from?

Designs on the shop are hand drawn by Anabel, from pencil to print. To see more of Anabel's drawings, you can follow along on Instagram @josephandsue.

I have an idea/suggestion/comment? Who can I talk to?

Would love to hear! Send a message to anabel@shopjoeandsue.com